All enrolments are subject to the terms and conditions listed below.

Conditions of Enrolment
All course material and enrolments are valid for a period of 6 months from the date of the trainee's enrolment. At the end of this period:

• If the assessment material has been completed with a result of 85% or above for each assessment you will receive a Certificate
  (Competency achieved)
• If you have completed assessments unsuccessfully with a result below 85% and you do not advise that you wish to re-submit any of your assessments, within the 6 month period, you will receive advice of Competency not yet achieved.
• If, within the 6-month period, you have not submitted any assessment material, you will be withdrawn from your course with a result of No Result - Withdrawn. You then have the option to re-enrol at a reduced cost.

Subsequent to receipt of your enrolment, if you have not submitted any assessment material, you will receive a reminder letter after five months. This letter will confirm the current status of your enrolment.

Transfer
You cannot transfer your enrolment to another person.

GST
Courses of the nature offered by NFI as adult education are GST-free. However, RPL and extensions or any additional material, products or services provided by NFI, are subject to GST at 10% and GST is inclusive in the advertised prices.

Fees
Enrolment will only be complete and a person considered a trainee when payment has been received by NFI. Accepted payment methods include all credit cards, cash, cheque, money order or direct deposit. Certificates will not be issued to a trainee until full payment has been made. Important Notice to Applicants for Credit (Under section 18(E)(1) of the Privacy Act 1988 / Notice of disclosure of your credit information to a credit-reporting agency): NFI may give information about you to a credit reporting agency, for the following purposes:  Where NFI is a credit provider to you in the form of terms or instalment options and payment is overdue by more than 60 days or following notice given to show that your intention is not to comply with your credit obligations.

Refunds
NFI will make a refund of full fees should a course be discontinued by NFI. Should the trainee desire to take an alternative NFI course to the one discontinued then fees will be fully transferable to that course. Once a trainee has commenced their course and received their course material or their online login details, there will be no refund of fees paid. In addition, no refunds or transfers will be given after the commencement of a course if exclusion for unsatisfactory attendance or behaviour has occurred. If a trainee is unable to complete their live course due to unforeseen, legitimate circumstances, such as sickness or exceptional family circumstances NFI will permit the trainee to attend the next scheduled live course. Alternatively, the trainee may complete the remainder of their course as a Distance Learning trainee. Refunds on postage or expenses incurred in the return of any course or assessment material for marking will not be considered. Distance Learning trainee requests for a refund based on extraordinary circumstances will be handled on a case-by-case basis.

Course Material
A course manual will be provided to workshop trainees on their first day of attendance at their face-to-face training course. If completing the course by distance learning, trainees will receive their course manual by mail within 3 days of enrolment via express post. Online trainees have immediate access to their training course following processing of payment and receipt of their login details. It is not permitted for material to be copied or used by a person or for login details to be shared or used by any person other than the enrolled person.

Certificates
Certificates are issued by The National Finance Institute as a Registered Training Organisation (RTO).  Courses entitle trainees to a Certificate IV qualification, provided trainees have submitted all assessments and successfully reached an 85% pass level on each assessment. The nationally recognised FNS40804 Certificate IV in Financial Services (Finance/Mortgage Broking) is issued to trainees successfully completing the Certificate IV course.

Accreditations
Accreditation with lenders is at the discretion of the individual institutions.

Time Limits/Extensions
By commencing a course, the trainee agrees that there is a six-month time limit for course completion to allow for return of any outstanding assessment material.  Extension requests for a time extension of up to three months are available for a fee of $99 incl GST. Click here to access the extension request form.

Course Duration

• Certificate IV (MCQC1) - 5 day workshop, 9am-5pm
• Certificate IV (MCQC2 distance learning and MCQC3 online e-learning) - home study trainees will have a maximum of six months from receipt of course material or from receipt of their login details in which to complete the course.  Extensions are available if circumstances require.
• Upgrade from Certificate III to Certificate IV (MCQC4) - trainees will have a maximum of six months from receipt of course material or from receipt of their login details in which to complete the course.
• Commercial Origination course (COC) - delivered either via distance learning or online e-learning for individuals, with trainer support via phone, fax and email.
• West Australian Supplement course - trainees will have a maximum of six months in which to complete the course.
• Other courses - variable, according to chosen course.

Minimum Class Size
At their discretion, NFI require a minimum of 4 participants to run a workshop course. Should there be less than 4, an alternative course date will be offered to the participants enrolled or fees will be refunded or distance learning or online e-learning may be chosen.

Mutual Recognition
NFI recognises the Mutual Recognition principle which is a feature of the Australian Quality Training Framework which allows qualifications and statements of attainment issued by any RTO to be accepted and recognised by all other RTOs, and training packages endorsed by the National Training Framework Committee to be delivered by all RTOs registered to do so. NFI recognises the AQF qualifications and Statements of Attainment which are issued by any other Registered Training Organisation, across the States and Territories of Australia.

Recognition of Prior Learning
Trainees may be eligible for recognition of prior learning (RPL). Recognition of Prior Learning (RPL) gives you recognition for what you have already learned through previous studies, work or life's experiences. You may receive credit for a part, or parts of a course. You will need to provide evidence to support your application. The fee for applying for Recognition of Prior Learning is $495 (group discounts may apply). You may email NFI at enquiries@financeinstitute.com.au and we will forward RPL information to you or a pdf file outlining the RPL procedure is available on this website or you can click here.

Credit Transfer
Trainees may be eligible for Credit Transfer. Credit Transfer is the status obtained on the basis of formal arrangements between education and training organisations as to the equivalence of knowledge and/or skills within a specified course. Credit Transfer is available automatically to those who have documented evidence of achievement in the equivalent courses/units.

Language, Literacy, Numeracy (LLN), Disability and Support
You will be checked for having the appropriate minimum level of LLN to identify if you require any referral assistance. Assistance can be provided at other RTO’s or other tutors who offer services at additional costs. Usually the facilitator can allocate someone to assist you based on your needs. The facilitator will notify if specific assistance is required. In the case of a trainee having a specific disability we would respectfully request that you advise NFI prior to attendance so that we can ensure we have specifically prepared the venue, materials, facility or amenity to cater to the specific needs. This advice can be given by a note on the enrolment form, telephone or email and confidentiality is ensured.

Welfare and Guidance Services
As courses are commercial fee-for-service there are no discounts for health-care cards, pensions, etc. Some guidance on CV circulation to enhance job prospects can be provided on request.  Employment service bureaus may also be approached by the trainee regarding the possibility of assistance.

Complaint Procedure
NFI has a complaints, grievance and appeals procedure. Please contact administration on 1300 765 400 for further details or visit Dispute Resolutions on the web site.

Bullying, Harassment, Victimisation
Legislation now prohibits the bullying, harassment or victimisation of fellow students, teachers, assessors and other staff.  NFI must provide a learning and assessment environment which is free from this unacceptable activity. If a person conducts such activity disciplinary procedures will be taken.

Disciplinary Procedure
NFI expects the behaviour and demeanour of workshop trainees to be of a professional standard and any disruptive behaviour (that inhibits or disrupts the learning process for other trainees) and that is deemed unsuitable may result in exclusion from the workshop. No refunds will be given for exclusion for disruptive behaviour. 

Staff Responsibility for Access and Equity
The principles of social justice will guide all aspects of the course delivery and assessment. This includes but is not limited to:

• Using resources and methods that are inclusive
• Providing equitable access to facilities and resources
• Using language that is appropriate to the context.

Marketing
NFI will market its products with integrity and will not intentionally mislead prospective participants.

Access to Student Information and Client Services
Individual students will have access to view or be provided with a copy of any assessment records upon request. Student information is protected under secure storage and code of conduct of assessors as included in the training package for workplace training and assessment. Record management systems will record progressive assessment results and issue qualifications within the timeframes specified in the Training Act.

Enrolment, Induction, Course Content and Requirements for Successful Completion
The enrolment form forwarded is the main source of information for your records and should be completed legibly and accurately. Induction into the course includes safety, content, activities, assessment and identification of your learning style and goals.

Acceptance
All enrolments are subject to these Terms and Conditions and by commencing this course, the trainee is accepting these Terms and Conditions as outlined above. The trainee further agrees that any issues which require an independent decision to be made by NFI will be brought to the attention of an NFI representative as soon as it becomes known to the trainee.